Some International Shipping Problems Resolved July 16, 2007
As many of you have noticed we have been having issues with our international shipping rates. Early on we posted rates, that to our dismay, were inaccurate and too low. Now we are trying to resolve this. We now have the new rates up, and hopefully this problem is finally behind us. We sincerely apologize for any confusion this has caused. Also, for those international orders that went out before the fix, we have decided to cover the difference in the increase, since this was our mistake. And, unfortunately for those ordering outside the US, there is an increase in the newly posted rates.
Again, there is also another serious issue concerning our international customers. For a short time, some of you will be unable to purchase our product. Due to a number of exploits that we have discovered through PayPal, we will now only ship to PayPal confirmed addresses. What this means is that many countries have fallen off our shipping list. We believe we can resolve this problem in the near future as we obtain more ways for our customer base to make their purchases. Again we are very sorry for this development and hope to resolve it quickly.
We also had hoped to release the 4X4 versions of the Despoiled Reaches and Ruined Lands mats this week, but decided to postpone their release until we resolved the international rates matter.
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